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The complete lack of regard for their customers’ needs/concerns coupled with the lack of action (reaction) to resolve concerns clearly demonstrates that they do not care how their failures impact their customers’ business operations. Instead of taking accountability and attempting to rectify the issue in an effort to prevent these glitches from occurring in the future, the response is second-rate, and they simply shrug their shoulders.Ĭustomer service is not a top priority for the organization, and when one is finally are able to schedule a call with a supervisor, the call back time is 48 hours. This year alone, we have had to call their technical support line approximately 20 times, and 7 times were just for the reoccurring glitch of automatically approving pending and denied time off requests, even approving time off requests for dates that have already passed. It is evident that the organization does not provide enough training to their employees in order to equip them with the knowledge to successfully respond to customer inquiries and provide troubleshooting solutions. Unfortunately, the glitches (system automatically approving pending and denied time off requests) are still ongoing and more frequent than before with no solution in sight. We have been experiencing consistent issues/glitches over the years, but we remained patient due to the fact this was a new system, and we understand there can be bumps along the way when launching a new product. We use QBTime for payroll, clocking in/out, scheduling and managing time off requests. Categories Employee Scheduling Time Tracking QuickBooks Time Features
TIMECAMP VS BIG TIME FREE
The vendor offers free unlimited phone, email, and chat support to all customers. QuickBooks Time also features in-app scheduling that allows users to drag and drop shifts, assign jobs, see who’s working at a glance, and send alerts to managers if employees haven’t clocked in for a job or shift as scheduled. Both components depend on the modules selected, the complexity of the setup, interfaces required, etc. The Who’s Working” feature enables companies to see where employees are located and who’s working on what in real time. PeopleStrategy's pricing model is comprised of two primary components: a Per Employee Per Month fee for system usage, maintenance and support and a one-time Implementation fee that ranges from 20 - 35 per employee. QuickBooks Time also accurately tracks time and GPS points (even without cell or internet service) then automatically syncs when back in service, making it a better (and cheaper) alternative to geofencing. The vendor aims to help companies replace paper timesheets with accurate, electronic time data as well as make payroll and invoicing faster and less costly. QuickBooks Time (formerly TSheets) is a cloud-based time tracking and scheduling app that allows employees to clock in and out from the job site with the devices they’ve already got in their pockets.
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Integration Platform as a Service (iPaaS).